I was in the office yesterday, when a member comes in asking one of the fitness specialist, if they had seen Jason Williams.   She politely said, “Sure, he’s right here.”  The member introduced himself and said, “Hi, my name is Lee and I was reading your personal training profile and I wanted to work on my flexibility and range of motion.”  I said, “No problem, we can help you with that.”  I continued to ask him some questions about his goals and injuries and scheduled to meet him the next day for a complimentary session. 

About 10 minutes later, one of the membership representatives came in and said, “I heard your working with one of my prospect’s, Lee.”  I said, “Yes, what is his last name?”  She said, “Evans”  I made a joke, “Lee Evans from the Ravens.”  She replied, “THERE IS A LEE EVANS ON THE RAVENS??”  I said, “Yes”  not thinking anything of it.  She leaves the office and comes back five minutes later, “THAT’S HIM!!!”

Moral of the story: It pays to be nice to everyone, no matter who they are, because you never know who you are engaging with.

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